Delivery & Refunds

Strictly Over 18s

  • Elite Vapes is strictly an adult-only retailer.
  • If we suspect you are under 18 we will require you to provide age verification via your passport, age card, or driving licence only.
  • Digital I.D. or screenshots of any I.D. will NOT be accepted.
  • Elite Vapes reserve the right to cancel your order without notice at any time.

Delivery

  • Delivery is currently provided with DPD Overnight Or An Post with a tracking number and insurance.
  • Delivery charges; €7.50 with DPD Overnight or €10 with An Post including tracking & insurance within The Republic of Ireland. For areas outside of The Republic of Ireland please contact us.
  • All orders placed before 10am will be processed on the same day, ready for collection by our shipping partner.
  • Delivery times from 1 to 3 working days depending on your locality. Keep in mind during peak shopping seasons delivery may take longer than usual.
  • Restricted delivery regions: We do not ship to the United States and The Netherlands.
  • Once your order is shipped, please note: We cannot alter or exchange any orders unless returned to us in store. For all tracking and delivery queries after your order has been dispatched, please click here for DPD or here for An Post.

Warranty & Refunds

  • In the event of a product being unavailable or out of stock, we will issue a like-for-like alternative. Contact will be made via phone or email where available in advance of processing your order. This ensures minimal delay of delivery for the customer.
  • Elite Vapes reserve the right to cancel/refund any and all orders received without notice. Full refunds are given, where applicable.
  • There is a no-return policy on all items on sale or given FREE of charge.
  • We do not offer refunds or exchanges on any disposable vapes where the packaging seal is not intact. This does not affect your statutory rights.
  • Your receipt is your warranty. It is the customer’s responsibility to keep this safe should you need to activate your warranty. Warranty does NOT cover damage caused by misuse or lost items. Warranty cover applies where a kit is not working as is intended.
  • No receipt, no returns.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund
  • If returning an item via post we recommend you send it via registered/tracked and insured delivery so your item returns to us safely.
  • Warranty does NOT extend to coils, pods and disposable items.
  • Our warranty is 30 days from the date of purchase
  • You may exchange unused items in their original, unopened and undamaged condition for up to 14 days from purchase for a full refund or exchange.
  • Some devices may come with a manufacturer warranty. If the customer wishes to use a manufacturer warranty when our warranty ends, please read the instructions in the information pack with your chosen device on how to contact the manufacturer. We do not do this on your behalf.